BlastTV FAQs
welcome.blasttv.ph/faq
Last updated on: June 4, 2024
BlastTV for Globe at Home Subscribers
BlastTV for Converge Subscribers
BlastTV is a streaming platform founded in 2023 with an emphasis on providing the best of live sports, quality entertainment, and on-demand content through its ad-supported and premium package offerings.
With 20+ live channels covering sports and entertainment plus an extensive library of on-demand content including popular TV shows, blockbuster movies, news, factual entertainment, Blast TV aims to revolutionize the way viewers consume live TV and on-demand programming.
You can subscribe via web at app.blasttv.ph or download the app from Apple App Store and Google Play Store.
For eligible ISP subscribers, make sure to connect to your Converge or Globe at Home broadband first then go to blasttv.ph to register and activate your subscription.
BlastTV’s current ISP partners include:
If you have an existing and active home broadband subscription with these providers, you should be able to activate your free BlastTV by registering on blasttv.ph.
If you’d like to watch ads-free and subscribe to premium channels, you can upgrade to the paid version by going to your Account > Subscription > and choosing your paid plan.
The free plan is only available to subscribers of BlastTV’s participating home broadband providers. The Blast Pass or Setanta Blast Pass Monthly or Annual (No Ads) is the paid version available to direct subscribers and as an upgrade option for our ISP subscribers. The free and paid plans both have access to all BlastTV signature channels and its basic channels pack with the paid version offering the benefit of no ads for uninterrupted viewing and additional premium channels.
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FREE (AVOD) |
ISP FREE |
Paid / Premium Blast Pass |
|
No sign-up, Open to everyone |
Sign-up required, Open to eligible ISP subscribers |
Sign-Up Required, Open to everyone who wants to subscribe |
|
With Ads |
With Ads |
No Ads |
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Totally Free |
Free as an add-on to their active broadband subscription |
Plans start at P179, monthly and annual available |
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Select VODs and live channel/s (Blast Sports) |
14 BlastTV Signature Channels + 10 Live Channels + 1000+ VODs |
14 BlastTV Signature Channels + 14 Live Channels including premium + 1000+ VODs
Premium Channels include Dreamworks, MTV Live, MTV 90s, CNBC, and Setanta Sports* *for Setanta Blast Pass only |
BlastTV is the first home of Studio Universal in Southeast Asia, the studio that brought you the biggest film franchises such as Jurassic Park, Bourne Identity, Back to the Future, Fast & Furious, and more Hollywood blockbusters! With a collection of 300+ movies from timeless classics to recent releases, Studio Universal is your ticket to cinematic bliss.
With BlastTV, you can also blast off to a world of entertainment with 9 signature live channels you won’t find anywhere else but here including Blast Cinema, Blast Action, Reality TV, Talk TV, Family Movies, Laff, Crime TV, and Comic U! You can also stream 20+ international channels like Dreamworks, USA Today, Nickelodeon, CNBC, MTV Live, MTV 90’s, etc.
Access the best sporting events from all over the world and follow your favorite leagues like UFC, UEFA, NFL, PGA, WWE, and WTA with our premier sports linear channels – Premier Sports, Premier Sports 2, Premier Football, Tap Sports, and Setanta Sports.
You can also browse through our extensive library of on-demand content and rental movies offering up all the genres and sports you love. There’s something for everyone!
BlastTV offers the following plans for you to choose from:
As a BlastTV paying subscriber, you are automatically charged monthly or annually on the date you signed up. You can cancel your free trial or active membership at any time on your account page. If you cancel your subscription before your free trial expires, you will not be billed, but will be unable to access content when logged in.
Yes, we offer a 7-day free trial with our recurring subscriptions for new users. This offer only applies when purchasing a recurring subscription for the first time. If you upgrade or switch to another plan, you won’t qualify for another free trial. If you choose not to cancel during the trial period, you'll be charged at the end of the 7 days.
You can purchase your BlastTV subscription through the web and mobile app via credit/debit card payments and GCash (coming soon).
For non-credit card payments, you can purchase vouchers through the BlastTV store (store.blasttv.ph) and third-party merchants (GCash, Maya).
To purchase BlastTV vouchers, go to:
Vouchers are non-recurring (one-time use codes) to be used for the Voucher Redemption licenses and do not have a free trial.
Make sure that you are using your voucher with the correct license or subscription plan. If you have a Monthly voucher, select the Monthly voucher redemption license to redeem. If you have a 6-month or annual voucher, select the correct voucher redemption license. If your voucher is still invalid, it may have expired and need to be replaced. For assistance, reach out to our support team at support@blasttv.ph.
To redeem a promo code, select the correct license or subscription your promo code is valid for and apply it on checkout. Make sure to check the promo mechanics for the validity period.
To switch to the free tier, make sure to cancel any paid subscriptions to avoid getting charged.
Please note that downgrading to the free tier means losing access to premium channels. Should you wish to upgrade again, go to your Account page to see the offered subscriptions.
To view plan and subscription details, go to your account page. Within the section ‘Payment History’, click the ‘View’ button to view your payment history.
If BlastTV has been unable to collect a payment, it usually means the card issuer or financial institution has rejected the charge. Please go to your account page to update or change your payment method. We will immediately verify the new information and, if the charge is approved by your card issuer, you can continue enjoying our content.
If the issue continues to persist, you may get in touch with support@blasttv.ph
If you have forgotten your password or need to unlock your account, go to the BlastTV login screen and click the link that says, “Forgot your username or password?”
Enter the email address associated with your BlastTV account and you will receive an email with a link to reset your password.
Your BlastTV subscription must be cancelled through the same store or method it was purchased:
View, Cancel, or Change Apple Subscriptions
Cancel or Change a Subscription on Google Play
Please go through this FAQ For concerns not answered in our FAQs, you can get in touch with our support team at support@blasttv.ph. We’d be happy to help!
BlastTV is available on the following devices:
You can activate your account on an unlimited number of devices, but you can only actively stream from two (2) of them simultaneously. It means if you try to stream BlastTV on more than two screens simultaneously, you'll encounter the error message “You have reached the maximum streams allowed.”
While there is an option in every video to select subtitles, not all content would have subtitles.
This feature is currently unavailable.
One of the most common issues seen by our users is that of weak and interrupted internet connectivity within their home Wi-Fi Networks. If you see constant buffering or loading circles or frequent changes in the quality of your streams, try these troubleshooting steps:
Content will automatically get refreshed once connected to a stable internet connection. If none of the above work, and you continue to have the same issues, please consider contacting your Internet Service Provider.
You’re seeing this error due to either of the following:
1. You are not subscribed to any of our packages or the correct subscription plan, or
2. You’re trying to access content while outside the Philippines or using a foreign IP address (e.g. VPN).
To be able to access the content you want, check if you have an active subscription with us. If the error persists, contact our support team (support@blasttv.ph) for assistance.
When trying to access a live BlastTV event, if you are seeing a continuous loading circle or connection error within the video player, this may be resolved by signing out of BlastTV, clearing your web browser’s cache, and relaunching the browser.
If you’re unsure of how to clear your web browser’s cache, please see the below links for instructions from each of the most commonly used browsers:
For any issues on the iOS / Android app please try to reinstall the app from your mobile device:
If you continue to have trouble, install any available software updates. If these suggestions do not resolve the issues you are encountering, please try accessing the app through a different network or Wi-Fi connection to see if the same issues occur. Or, for more detailed information please visit the official iPhone/iPad or Android support pages.
MINIMUM SYSTEM REQUIREMENTS
A broadband internet connection (DSL/cable or higher) of 750kbps or higher is needed. If you have an internet connection speed of 5.0Mbps or higher and your computer meets the requirements below, you will be able to enjoy the content at its highest video quality.
MINIMUM WINDOWS REQUIREMENTS
MINIMUM MAC REQUIREMENTS
BROWSER COMPATIBILITY
MINIMUM MOBILE DEVICE REQUIREMENTS
Make sure you are connected to your Globe at Home Internet service. Go to https://blasttv.ph/ and complete registration to start streaming.
To stream for free, you must be connected to your Globe at Home broadband service. The free streaming only works if you are connected to our partner ISPs (in this case, your GAH connection). Otherwise, you will be presented with our paid subscription plans.
If you are an active broadband customer of Globe at Home, you may choose to cancel your paid plan to avail of Globe Blast Pass (free). There is no direct way to downgrade at the moment but you may:
Please note that content offered on the Globe Blast Pass varies from the paid Blast Pass subscriptions.
Make sure you are connected to your Converge Internet service. Go to https://blasttv.ph/ and complete registration to start streaming.
To stream for free, you must be connected to your Converge broadband service. The free streaming only works if you are connected to our partner ISPs (in this case, your Converge connection). Otherwise, you will be presented with our paid subscription plans.
If you are an active broadband customer of Converge, you may choose to cancel your paid plan to avail of Converge Blast Pass (free). There is no direct way to downgrade at the moment but you may:
Please note that content offered on the Globe Blast Pass varies from the paid Blast Pass subscriptions.
BlastTV rentals are movies available for rent for 48 hours from the time you purchase it. After the rental period ends, the movie will no longer be available for viewing. Pricing for rental movies varies depending on their category and is displayed on checkout.
Rentals are separate from your monthly or annual subscription, which means buying rentals is an additional charge on top of your existing subscription. You can also purchase rentals even without having any existing subscription.
To purchase rentals, just click on the movie you want to rent and checkout via credit/debit card payment. Once successful, you should be able to watch the rental.
You may watch a rented movie multiple times within the 48-hour rental period, however once the rental period is up, you need to purchase it again to be able to watch it again.
Only one (1) streaming at a time is allowed to view your rented movie.
Read our FAQs for rapid-fire answers.
Reach out to our blazing support team for help: support@blasttv.ph
Advertise on BlastTV and reach millions of broadband subscribers: ads@blasttv.ph
Download the BlastTV app and experience the hottest live TV streaming today
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