FAQ

1. General

2. Sports & Live TV

3. Devices & Compatibility

4. Subscription & Billing

5. Troubleshooting

6. Payment & Vouchers

1. General

1.1 Ano ang BlastTV?

Sakay na sa rocketjeep ng BlastTV at dadalhin ka namin sa universe of quality entertainment na LEGIT at LIBRE!

LEGIT sa dami ng magagandang Movies, TV Shows, Live TV, Anime, K-Drama, at Live Sports, kahit ano pang trip mo! LIBRE para sa'yo dahil hindi lahat ng tuwa ay may kapalit na halaga. Dito, mas sulit ang libre.

Tara na sa BlastTV–ang entertainment app na gawang Pinoy para sa Pinoy. Dahil gets namin ang effort mo para mag-survive everyday kaya gets din namin kung ano'ng magpapasaya sa'yo. Kasama mo kaming humalakhak, kabahan, o kiligin; mula sa biyahe hanggang sa pag-uwi mo pagtapos ng mahabang araw.

Kaya sit, blast, at relax kung saan LEGIT LIBRE.

1.2 Free ba talaga ang BlastTV?

Oo, LEGIT LIBRE ang BlastTV! I-download lang ang app sa Google Play at Apple Store and start watching!

1.3 Is everything free?

Most of our movies and TV shows are free. Some titles are locked for paid users, and pay-per-view events are offered separately.

1.4 Do I need to create an account?

Maaari ka nang manood when you download the app, pero mas okay din when you sign up for free because you can personalize your viewing experience at mag-save ng iyong Watchlist!

2. Sports & Live TV

2.1 How can I watch my favorite sports live and for free?

Most of our sports programs are streamed live through our TV channels tulad ng Tap Sports (WWE Smackdown, WWE Raw, WWE NXT, BKFC, Cage Warriors, Euroleague), Premier Sports (UFC, NFL, NHL, Cage Warriors), Premier Sports 2 (WTA 250 / 500/ 1000, LPGA), and Premier Football (A-League, Serie A, AFC)! Check the Guide tab for the schedule or follow us on Facebook and Instagram para lagi kang updated!

Schedules and channel assignments may change so be sure to check our social media accounts for updates!

3. Devices & Compatibility

3.1 Can I watch BlastTV on my TV?

Yes, available ang BlastTV app sa Android TV! You can also cast our video player via Google Cast and Apple Airplay.

3.2 Is the app available outside the Philippines?

No, the BlastTV App is only available in the Philippines.

3.3 What are the minimum system requirements to be able to use BlastTV?

MINIMUM SYSTEM REQUIREMENTS

A broadband internet connection (DSL/cable or higher) of 750kbps or higher is needed. If you have an internet connection speed of 5.0Mbps or higher and your computer meets the requirements below, you will be able to enjoy the content at its highest video quality.

MINIMUM WINDOWS REQUIREMENTS

• Pentium III 1GHz or higher or equivalent AMD processor with a minimum of 512MB of memory.

• One of the following operating systems: Windows 10, Windows 7, Windows XP, Windows Vista, or Windows Media Centre Edition, or Firefox v1.5 or above.

• Firefox: http://www.mozilla.com/firefox

• Video adapter and monitor: Super VGA (1024x768) or higher

MINIMUM MAC REQUIREMENTS

• PowerPC G3 600 MHz

• Pentium III 1GHz with a minimum of 512MB of memory

• Mac OS X 10.4+

• Firefox v1.5+: http://www.mozilla.com/firefox

• Video adapter and monitor: Super VGA (1024x768) or higher

BROWSER COMPATIBILITY

• BlastTV is available on Chrome, Firefox, Safari and Edge

MINIMUM MOBILE DEVICE REQUIREMENTS

• Android OS 4.4 or above

• iOS 11.2 or above

4. Subscription & Billing

4.1 How do I remove the ads?

You can avail our subscription plans and enjoy the BlastTV app with no ads! Just click the "Go Ad-Free" button on top. You can also create an account / sign in and go to your Account page to see and purchase the available subscriptions.

4.2 What are the ad-free paid plans?

BlastTV offers the following plans for you to choose from:

• Blast Pass 179 Monthly (No Ads) gives you access to our full streaming catalogue for 30 days, offered at P179/month.

• Blast Pass Annual 1790 (No Ads) gives you access to our full streaming catalogue (for one (1) year, offered at P1790/year (save P358).

• Blast Pass Monthly Voucher 179 (No Ads): non-recurring, use to redeem your one-time use promo/voucher codes

As a BlastTV paying subscriber, you are automatically charged monthly or annually on the date you signed up. You can cancel your free trial or active membership at any time on your account page. Cancelling your subscription within the free trial period will not incur any charges.

4.3 Why do I still see ads even if I'm on a paid plan?

Even with a paid subscription, some Live TV channels may still include ads as part of their broadcast feed. These ads are placed by the channel itself, and we don't control or add them.

4.4 How can I view my plan and billing information?

To view plan and subscription details, go to your account page. Within the section 'Payment History', click the 'View' button to view your payment history.

4.5 How do I purchase a Pay-Per-View event?

Go to the BlastTV app and click on the pay-per-view event icon of your choice. Payments are done in-app. You can also go to your account page on the app, click "Subscriptions", and you can find the PPVs available for purchase under Other Licences.

4.6 Can I watch on multiple devices at once?

You can activate your account on an unlimited number of devices, but you can only actively stream from two (2) of them simultaneously. It means if you try to stream BlastTV on more than two screens simultaneously, you'll encounter the error message "You have reached the maximum streams allowed."

4.7 How do I reset my password?

If you have forgotten your password or need to unlock your account, go to the BlastTV login screen and click the link that says, "Forgot your username or password?"

Enter the email address associated with your BlastTV account and you will receive an email with a link to reset your password.

4.8 How do I cancel my subscription?

Your BlastTV subscription must be cancelled through the same store or method it was purchased:

• If you purchased through the web at app.blasttv.ph, please visit app.blasttv.ph/account and look for the cancel button corresponding to your current membership plan under the Subscription tab. If you cancel before your subscription period ends you will still be able to watch all BlastTV content until your account automatically closes at the end of your current billing period.

• If your subscription was purchased on an iPhone or iPad using your Apple ID, you must cancel the subscription through Apple.

• If your subscription was purchased through the Google Play store on an Android device, you must cancel through Google Play.

5. Troubleshooting

5.1 I am getting a "No Internet Connection. Please check your network." error message while trying to view the content.

One of the most common issues seen by our users is that of weak and interrupted internet connectivity within their home Wi-Fi Networks. If you see constant buffering or loading circles or frequent changes in the quality of your streams, try these troubleshooting steps:

Restart your browser, device and home Wi-Fi Network

• Close the browser that had BlastTV open or the BlastTV app

• Shut down your device

• Unplug your Wi-Fi router/modem from power for 1-2 minutes

• Plug your Wi-Fi router/modem back into power

• Restart device, open BlastTV app in browser

Improve your Wi-Fi Signal

• Move to a more central location / closer to your device

• Move Wi-Fi router away from other wireless devices (microwaves) to avoid interference

• Move router off the floor

Connect your computer directly to the modem

• Close the browser that had BlastTV open

• Shut down your computer

• Unplug your modem from power for 1-2 minutes

• Plug your modem back into power

• Turn computer on, plug computer into modem via ethernet cable

• Open BlastTV in a browser

Content will automatically get refreshed once connected to a stable internet connection. If none of the above work, and you continue to have the same issues, please consider contacting your Internet Service Provider.

5.2 Why am I getting a "You're not entitled to view this content." error message?

You're seeing this error due to either of the following:

1. You are not subscribed to any of our packages or the correct subscription plan, or

2. You're trying to access content while outside the Philippines or using a foreign IP address (e.g. VPN).

To be able to access the content you want, check if you have an active subscription with us. If the error persists, contact our support team (support@blasttv.ph) for assistance.

5.3 Why am I experiencing issues when using a desktop browser?

When trying to access a live BlastTV event, if you are seeing a continuous loading circle or connection error within the video player, this may be resolved by signing out of BlastTV, clearing your web browser's cache, and relaunching the browser.

If you're unsure of how to clear your web browser's cache, please see the below links for instructions from each of the most commonly used browsers:

• Chrome

• Safari

• Firefox

• Edge

5.4 iPhone/iPad or Android issues

For any issues on the iOS / Android app please try to reinstall the app from your mobile device:

• Check the app for any updates

• Remove the app from your device

• Restart your device

• Reinstall the app on your device

If you continue to have trouble, install any available software updates. If these suggestions do not resolve the issues you are encountering, please try accessing the app through a different network or Wi-Fi connection to see if the same issues occur. Or, for more detailed information please visit the official iPhone/iPad or Android support pages.

5.5 How do I report a problem?

Reach out to our blazing support team for help: support@blasttv.ph

6. Payment & Vouchers

6.1 What payment options do you accept?

You can purchase your BlastTV subscription through the web and mobile app via credit/debit card payments and GCash.

For non-credit card payments, you can purchase vouchers through the BlastTV store (store.blasttv.ph) and third-party merchants (GCash, Maya).

6.2 How do I purchase BlastTV vouchers?

To purchase BlastTV vouchers, go to:

• BlastTV Voucher Store: Go to store.blasttv.ph and buy Blast Pass Monthly vouchers

Vouchers are non-recurring (one-time use codes) to be used for the Voucher Redemption licenses and do not have a free trial.

6.3 My voucher isn't working. What should I do?

Make sure that you are using your voucher with the correct license or subscription plan. If you have a Monthly voucher, select the Monthly voucher redemption license to redeem. If you have a 6-month or annual voucher, select the correct voucher redemption license. If your voucher is still invalid, it may have expired and need to be replaced. For assistance, reach out to our support team at support@blasttv.ph.

6.4 I have a promo code from one of the promotions you're running. How do I use it?

To redeem a promo code, select the correct license or subscription your promo code is valid for and apply it on checkout. Make sure to check the promo mechanics for the validity period.

6.5 What if my payment method isn't accepted?

If BlastTV has been unable to collect a payment, it usually means the card issuer or financial institution has rejected the charge. Please go to your account page to update or change your payment method. We will immediately verify the new information and, if the charge is approved by your card issuer, you can continue enjoying our content.

If the issue continues to persist, you may get in touch with support@blasttv.ph